How do I register and login to my account?

In order to register your account you will need both your Customer Number and your most recent Invoice Number. These can be found on any invoice notification sent via email and on the top of your first/most current invoice sent via mail or fax.

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Go to https://www.redbooksolutions.com/my-account/, under Register, and submit your Customer Number and Invoice Number. Once you submit this information you will need to confirm the email address on file before completion. Make sure to review the email address for accuracy!

Register/Validate

A message will state you are now registered and an automated email will be sent from noreply@hotschedules.com with the title of Red Book Solutions Account Registrations. **Please Note: You will need to make sure that our domains, @hotschedules.com and @redbookconnect.com, are whitelisted or these emails will most likely skip your inbox and be filed as ‘spam’. This is only because it is automatically generated.

Now that your account is confirmed please direct back to the website, https://www.redbooksolutions.com/my-account/, and enter your customer number and password.

You are now logged in.

If issues persist with logging in please refer to Why hasn’t my confirmation email arrived?, I received my confirmation email, but why won’t the link open?, What Internet Browsers are compatible with the Client Portal?, How do I enable Cookies on my Browser?

How do I change my password?

Once you have logged into My Account you will navigate to My Account – Logout & Change Password

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Once you have reached the Logout & Change Password page all that will be listed is the option to change the password

How do I print my invoice?

To View any invoice from 2015 onward you will go to My Account – Invoices

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Once you have reached the Invoice landing page you will be able to open the Invoice of choice by clicking on PDF.  You will not be able to view invoices dated prior to 2015.

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How do I add or change my Credit Card information?

To add or update  your Credit Card on file you will navigate to My Account – Account Information. On the left-hand side will be your Contact Information. Under the AP and Order contact information will be Credit Card information. Click on Edit.

Scroll towards the bottom of the edit screen where you will find Credit Card Information. Fill in all the necessary fields and submit.
You will be able to update the card once every 24 hours. Once the change is submitted the website will say Credit Card Information {Updating Card}. You will NOT be able to change the Credit Card during this time.

If there are any errors with the card number Customer Care will be notified and will follow-up.

How do I change my billing and shipping addresses?

Navigate to My Account – Account Information (the default landing page after logging in). On the right-hand side will be your Address Book. The first address listed will be the billing address and the second address listed will be the physical shipping addresses . Click Edit/Add New to Change.

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How do I add or edit my shipping addresses ?

Navigate to My Account – Shipping Addresses.  The first option on this page will be to Add New. This page will also list your current addresses.

You can manage any of your existing shipping addresses from this page as well. Click the Green + symbol next to the address to expand it’s information.

Once expanded, you will be notified of any emails/faxes that have failed to send along with the current contact information. The option to delete the address is listed at the bottom of the edit section.

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Once you have made the applicable changes you will need to hit Update or changes will not save.

How can I ask a general question?

If a question or concern arises outside of Customer Care’s normal hours we can always be contacted via web-form and your question will be answered within 48 business hours.  This form can be found under Contact Us from the main navigation panel.

Why hasn't my confirmation email arrived?

Depending on the email client used, your confirmation email may be viewed as ‘spam’ and will not be sent to your inbox. This email is auto-generated from a noreply email. The title of the email will be Red Book Solutions Account Registrations. You will need to make sure that the email client has our domains, @hotschedules.com and @redbookconnect.com, whitelisted.

I received my confirmation email, but why won't the link open?

Your email client or IT department may have disabled your hotlinks. If the URL does not open when clicking on the hotlink, simply copy and paste the URL into your web browser.

What Internet Browsers are compatible with the Client Portal?

You will receive the best experience with our website if you use Google Chrome, Mozilla Firefox, or Internet Explorer 11. Also, please make sure that your JavaScript reader is up to date.

Can I have 1 login for multiple account numbers?

Yes! For customers that have multiple accounts you will need to register them all with the same email address.
Once the accounts are registered and you have logged into one of them, under My Account – Account Information, there is a section for Linked Accounts. All of the accounts with the same email address will be listed. Click on one of the account numbers and the Portal will jump to that account.

There was a change in management; how do I change the email/ password currently assigned?

To change the email associated with the client portal please send your change request to Customer Care at customercaremrb@hotschedules.com

Can I view my Client Portal from a mobile device or tablet?

Absolutely! Our portal and website is completely mobile friendly and can adapt to any device/screen.

I am looking for a company specific book. Why can’t I find it?

Please contact Customer Care at 800-526-9635, Opt 2 for assistance.

ADDITIONAL HELP LINKS

ENABLING COOKIES

Cookies must be enabled to login to your account. Some browsers may have these disabled. See below on how to activate these.

GOOGLE CHROME

  1. Select Chrome’s menu icon googtool.
  2. Select Settings.
  3. Near the bottom of the page, select Show advanced settings.
  4. In the “Privacy” section, select Content settings.
  5. Select Allow local data to be set (recommended).
  6. Select Done.

MOZILLA FIREFOX

  1. Click the menu button fftool.
  2. Choose Options
  3. Select the Privacy panel.
  4. Set Firefox will: to Use custom settings for history.
  5. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.
  6. Choose how long cookies are allowed to be stored

INTERNET EXPLORER

  1. From the Tools menu, select Internet Options. You see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences.
  2. To enable session cookies, click the Privacy tab.
  3. From the Settings section of the tab, click Advanced.
  4. Locate and click the checkbox next to Always allow session cookies
  5. To enable JavaScripting, click the Security tab.
  6. Locate the Custom area of the Security tab, and click the Custom Level button.
  7. From the Security Settings dialog that opens, scroll through the options until you see Scripting.
  8. Check the radio buttons next to Enable Active Scripting and Scripting of Java applets.
  9. Click OK to accept scripting and cookie handling changes and close the Security Settings window.
  10. From the Internet Options dialog, click Apply to effect settings then OK to close the dialog.

Adobe Reader

You will want to make sure to keep your Adobe Reader is up to date so you are able to view PDFs at any time. You can check Adobe’s website here for updates.

Java Reader

Please make sure that your Java reader is up to date and active. This will allow the website to function properly. Without Java you will not be able to navigate the website or login to your portal. You can download Java here.

To Download a copy of our FAQs in a PDF format to save please Click Here

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