You Spoke and We Listened!

Thank you to the thousands of you who have completed our Client Relationship Survey and we are listening! Your input is an invaluable tool that allows us to provide constant enhancement from your content to the look and feel of your Manager’s Red Book. We strive to read every survey, every comment you send and respond directly to your feedback.

What did we learn?

Customized Manager Red Book

We learned through your feedback that many franchisees weren’t aware that we can customize a book to meet their specific franchise/operator needs.  We are making it a point to broadcast to our clients that Clients with a minimum of 3 locations can customize a Manager’s RedBook to fit your company’s specific content requirements. This is our expertise and a subject matter expert is ready to start the conversation to walk you through this streamlined process to make the book your own.   We currently have over 2000 different custom versions of books and the average brand has between 5-10 different custom versions.

Earlier Delivery

You told us that your Requested Days Off, Shift Xchange, Reservation and Large Party books need to arrive earlier.  Moving forward if you’re on a recurring order for these Universal products, you will receive these book types a minimum of 2 months in advance.

Past due notices

Future  communication on past due invoices will also include the link/links to copies of the past due invoices so you’ll have all the information needed without making additional contacts/calls to us.

Survey Timelines

You’ll be receiving a survey from us twice each year.  This survey takes less than 3-5 minutes to complete.   However you don’t have to wait for a survey to provide us your important feedback.  Contact  at any time how we can serve you better by emailing  You can ensure your email is updated by visiting our customer portal at

We also send out periodic surveys regarding specific areas of our business to help gain additional intel into the areas we rank below excellent, in order to improve our service to you.  We know you days are hectic and we so appreciate your feedback whether in a survey, email or phone call . We use in part this feedback to design our 2017 projects, plans and goals for client satisfaction.

Your voice matters!  Please let us know how we can invest and enhance our services and products to serve you better.


Tom Frengillo
Vice President and General Manager
Red Book Solutions, a HotSchedules Company

We recently transitioned to an internal digital logbook solution and it is not user friendly nor very organized in its structure. The Manager’s Red Book continues to be the one and only effective method to manager communication at my restaurant. I have been using it for years and nothing comes close.- Red Book Solutions Customer
Our industry and needs are constantly changing. Red Book Solutions is a great partner that keeps us on track and is responsive to our needs.- Red Book Solutions Customer
Being organized and ready are two very important factors in keeping my day running well. By using The Manager’s Red Book and educating my employees to use the tools it provides makes these tasks easy to accomplish and guarantees we are always ready for not just the business of the day but any visits or inspection that we all deal also helps us ensure adherence to our standards and follow-up with any issues keep my team on track and always headed in the right direction.- Red Book Solutions Customer
We have been using The Manager’s Red Book for years and are very happy with the quality of our books and also with the ability to customize them to suit our franchise. We are able to make changes as often as needed, which is very important to keep our managers up to date with necessary tools and information. Definitely a valuable tool!- Red Book Solutions Customer